If you have question, please contact us by the following methods:
1. Online Chat (preferred): Post message and conversation directly to Windows Live Messenger MSN ID, Online SupportSuite, or Skype ID. You should send us an email if you couldn't reach us online.
2. Email: After you send an email to us, it will be hold on the queue and be proceeded by itself content priority. Normal you should get quick response in business hours. Sometime it can take some hours or more but doesn't exceed 24 hours.
3. Phone (not preferred): If you need direct conversation via phone, you can make calls in business hours. Because we serve many clients and carries for the same time, there are many works loaded and followed up, we suggest you to catch us online and chat, so that we can manage the work for more comfortable and easier. The phone only supports in business hours 7AM-4PM US EST Timezone UTC-05 

Azdirectroute route trading system allows client and carrier to buy and sell valuable routes in secured place, where client is protected his deposited money to spend route he likes or client can make withdrawal request of the payment on unused money amount, otherwise carrier can manage his paid money from his route which is bought and spent by client, then carrier can make withrawal request on the paid money to his beneficiary bank/Paypal acount.

If carrier has route to sell, AZDirectroute's system makes him comfortable to offer the route to clients easily, the money is paid to his carrier balance as soon as client starts the route. No headache, no service fee and no risk with unknown party on credit post payment. AZDirectroute reserve the right to assign suitable exclusive rate to client on the production route.

If client buys a route on available list, AZDirectroute's system makes him comfortable to use the route easily, the money is deducted from his client balance as soon as the call is completed. No headache, no service fee and  no risk with unknown party with prepaid payments. The best rate is always given so that client can buy and use the route for large wholesale traffic volume.

AZDirectroute, a perfect telecom route trading platform, helps client and carrier manage route, money, CDR, call quality...easily, make your VOIP business stable forever day by day and year by year, maximize your opportunities to reach potential customers. More additional, AZDirectroute helps you keep away the frauds who are often present in VOIP business.

AZDirectroute, a middle tier as brokerage party between client and carrier, connects client and carrier together to run route production, arrange suitable customers as soon as client/carrier is unavailable from the current business.

AZDirectroute secures your business and serve you use the service in professional way with 24/7 support friendly. More over, AZDirectroute has strong relationship with large partners who are ready to build business up for long time stable business.

AZDirectroute is happy to serve VOIP community and welcome serious client/carrier who would like to join the AZDirectroute telecom route trading portal to enrich his VOIP business

If client would like to buy a route from avaialable list. There are two types of route:
1. DirectRoute: A route with specified destination is sold to client, has good rate so that client will buy and sell calls for the large volume of minute. it has competitive rate, and is managed separately by carrier. It is suitable for client looking for main route which has the large volume of the minutes.
2. AZRoute: As International route, client can send all countries around the world almost, the countries depend on the definition in the AZ route ratesheet. AZDirectroute offers to client two types of AZRoute
2.1 AZ Assured route: Call quality is fairly valuable. It means PDD, ASR, ACD is acceptable enough to make client happy the quality
2.2 AZ Premium route: Call quality is excellent because using the white route from goverment on the termination side. It means PDD, ASR, ACD is always better than AZ Assured route. ASR, ACD is very high  and PDD is short.

Before buying route, client must register member to open Azdirectroute telecom route trading account which helps the client manage the money paid, origination gateways, CDR, payments...Once your account has been activated and opened, and you are ready to buy and use available routes.

Login your account, click menu Client Buy -> DirectRoute if you would like to buy DirectRoute. Click menu Client Buy -> AZ Route if you would like to buy AZ route. Every route information there, you should see the rate per minute and client TechPrefix on that route, 5 digits for DirectRoute, and 3 digits for AZRoute.

Click menu Origination Gateways, add your origination IP there.

Click menu Client Balance to check your money and make sure your client balance has sufficient balance before sending calls, of course if your balance around zero, Azdirectroute system will reject your coming calls. You can deposit money to your client balance via Paypal or Bank wire.

Send calls from client side which has the IP address added above, to AZDirectroute IP address. You should see and know AZDirectroute IP at menu Origination Gateway above. The call coming to AZDirectroute IP has to dialing format: [Client TechPrefix]+[CountryCode]+[RegionCode]+PhoneNumber. If the test failed, you can check error detail in menu Client Buy -> Calls Log to diagnostics the issue. If you can not verify the issue please contact support team online or email.

If a route which you would like to buy is unavailable or unpresentable in the DirectRoute/AZRoute list, please email or chat with AZDirectroute Sales Team for your order. If the rate of the route you are looking for is acceptable and negotiable with carriers then AZDirectroute will open route request to carriers and keep you posted about your order later until your order is matched with suitable carrier.

If carrier would like to sell a route from his available route list, carrier can sell the following route types:
DirectRoute: A route with specified destination, has competitive rate with other carriers, good quality, available capacity, non FAS and stable.
AZRoute: As international route, full countries are needed, carrier can sell his AZ type: Grey, White, Standard, Assured, Premium on what he has. The carrier AZ rate sheet will be reviewed before approval to client, so carrier should consider for competitive rate, non FAS, available capacity and stable.

Carrier is suggested to decrease some percentage on the rate offerring because AZDirectroute doesn't charge any service fee to carrier but AZDirectroute reserves the right to assign suitable rate to client via our careful consideration, some percentage is needed so that AZDirectroute has margin of profit to work on route submitted.

Before selling route, carrier must register member to open AZDirectRoute telecom route trading account which helps the carrier to manage the money paid, termination gateways, CDR, rates, payments...Once your account has been activated and opened, and you are ready to sell route to client.

Log in your account, click menu Carrier Sell -> DirectRoute if you would like to sell DirectRoute. Click menu Carrier Sell -> AZRoute if you would like to sell AZRoute. Carrier will post and submit his route information to the DirectRoute/AZRoute section which he would like to sell. Carrier Ratesheet and Carrier TechPrefix should be prepared to input to the route information posting to AZDirectroute for approval and testing. Separated Carrier TechPrefix is needed if there are countries sold with the same countrycode posting with different rates for different route types, such as India (91) White $0.01, India (91) Grey $0.0076, separated Carrier TechPrefix per India type in this case will make carrier rate charged correctly.

Click menu Carrier Sell -> Termination Gateways, declare and add your termination IP address there. Carrier should also see AZDirectroute IP address there. Once carrier has added his termination IP address, then go to carrier side, carrier adds and allows AZDirectroute IP address there, open the route available so that calls are terminated to PSTN well. AZDirectroute suggest carrier to open either full credit or at least 10K USD so that calls can go fine without interruption due to credit issues.

Click menu Carrier Sell -> Carrier Balance to check the money paid for carrier's route if client sent the traffic on the route which you posted and was approved successfully. Don't worry about the credit assigned to AZDirectroute because anytime client uses the route, money is paid to carrier balance exactly in realtime. AZDirectroute manages and secures your payments. Once carrier balance has money then you withdraw it anytime you like to any carrier's beneficiary account including Paypal and international banking wire with the small fee, $1 per time for Paypal, and $25-$50 per time for international banking wire (depending on the country which bank account is resident). More addition, if carrier would like to buy or looking for other route from other members on the AZDirectroute telecom route trading portal, carrier can transfer the carrier balance to client balance and use it to pay for minutes on the route carrier is running.

The call on the specified route is sent from AZDirectroute side which has the IP address mentioned above, to carrier IP adrress which is added above as Termination Gateway. For the call traffic is terminated successfully, before adding or posting any route to sell, carrier agrees that the route has been opened fully, AZDirectroute IP address has been added and authenticated well at carrier side, and the credit with AZDirectroute at carrier side is given fully without interrupting for the route which is running or will run from client's need in anytime. By carrier and AZDirectroute's consent about the route selling, AZDirectroute has responsiblity in manages payments and billing from client for carrier, and carrier has responsibility to maintain quality and keep the route stable anytime.

Click menu Carrier Sell -> Directroute or AZRoute, once the route is posted, the route is assigned status 'PendingApproval', then AZDirectroute team will check the route for the rate whether it is good rate for client to use, and make some test calls to carrier IP address to check quality and interconnection. If route is OK, AZDirectroute will approve the route to status 'Available' which means that route is awaiting and inviting for client to start the business with the rate and channels given.

Because by default, a client (resgistered member) which has sufficient balance, can send test or live traffic on the route posted (production available route list at AZDirectRoute telecom route trading portal) anytime he likes, AZDirectroute is not able to evaluate exactly which time client is sending is live or test traffic, so AZDirectroute could not confirm to carrier about the traffic until client confirms the route he is using for production. AZDirectroute has not to confirm to carrier if channels are being used < 1E1 (32 channels/ports), otherwise, AZDirectroute will confirm and follow up the ticket of client's request with carrier on the route posted anytime for expanding capacity of available channels, rate negotiation, quality issues...The carrier who is posted the route should prepare for stability of the route posted anytime with the traffic coming from AZDirectroute side, so that carrier makes client happy for the quality and continue using the route posted.

In case, carrier would like to change the rate to a route posted, just simple, login account, pick up route record and edit current rate to new rate. if the new rate is smaller than the old rate, the rate is applied immediatly to client who is terminating traffic to this route. Otherwise, new rate is pending to apply,current rate is still used until new rate is approved by AZDirectRoute (often max 24 hours in reviewing new higher rate changed) and in this meantime for approving new rate, AZDirectroute system has also notified to client who is sending traffic on the route knowing about new rate which will be changed in short time, so that client has schedule and time to review new rate, agrees to continue or disgrees to stop traffic with the new rate. Anyway by carrier request, AZDirectroute will approve the new rate in the short time, regardless client agrees or disagrees.

In the meantime for approving the higher rate, if current traffic is much effective to your profit margin, you can block the route temporarily at your side until new rate is confirmed, this avoids your money lost due to the margin changed between old rate and new rate are pending.

If route becomes unavailable, carrier should change its status to 'Unavailable' to remove the route of the trading list, so that client doesn't take time to attempt the route. Once the route is back, carrier will change status to 'PendingForTesting' so that AZDirectroute will test and make it available again.

If you have any question, please don't hesitate to contact us.

It is easy to open account for free, and it take some minutes to complete.

On the top of AZDirectroute website, click Register button to open AZDirectroute telecom route trading account. Once you submit registration form, AZDirectroute system will send mail to your registered email regard the content of the account activation request. Then you need to open your mail box (InBox/SpamBox/JunkBox) and should see the mail with title 'Account Activation Request', click on the activation link in the mail, a web browser will be opened and redirect you to AZDirectroute website page, and show messsage 'Your account was activated successfully', then your account is ready to use for Buy and Sell route in secured payments. This activation procedure is needed to confirm that you agree to work with AZDirectroute, and your email is identified in secured communications with AZDirectroute.

An member account can do both activities Buy and Sell with Client role and Carrier role.

With client role, AZDirectroute will assigns free $1, bonus for testing on Client Balance for new member, if client needs to test more, client needs to top up money to Client Balance, which can be topped up online Paypal or banking wire.

AZDirectroute telecom route trading flatform, belongs to AZDirectRoute LLC, is an independent system and is trusted by VOIP community, the AZDirectroute system serves thousands of VOIP members around the world to trade his telecom route for Buy and Sell in the secured and easy way, AZDirectroute manages the business between client and carrier fine, works are proceeded almost automatically.

AZDirectroute works with client and carrier directly, establish interconnection between client and carrrier in some minutes. AZDirectroute serves large number of registered members, it takes time to work manually with any third party.

Finally, AZDirectroute is a perfect route trading system, as a telecom brokerage portal, AZDirectroute secures payments between client and carrier, AZDirectroute doesn't work with EMS or any third party.

With AZDirectroute, you feel more comfortable and flexible to work, no service fee, payment assured, support 24/7, quality managed...

If you have more question, please contact our Sale Team in business hours.

There are some reason, you don't find activation email from AZDirectroute in your mail box.

Make sure that you have refreshed your mail box to receive all latest emails. For Outlook Express, new emails are downloaded automatically around every 30 minutes, to download new emails, you click menu button 'Send/Receive All Folder' on the top of Outlook Express. For other web mail, click on the Inbox link.

The activation email should be located in the InBox/JunkBox/SpamBox, email can be moved to different folders depends on how spam filter works, it can assign any email as spam by its rule.

Sometime, communication between AZDirectroute's SMTP Mail Server and your mail service provider can be late for some minutes. if activation email doesn't arrive within 5 minutes in all mailbox folder, then you can contact online chat or email to support team to resolve your problem. 

If unlucky, the email residents in Junk/Spam folder. AZDirectroute highly suggest that you mark it as NonSpam, so that later communications via emails will be moved into the Inbox folder, up to date the potential business for route trading with AZDirectroute.

To retrieve account password forgot, first you must be the owner of the registered email.

Go to the top of the AZDirectroute page, click menu My Account -> Forgot Password, input the email which you have registered, then submit the form, AZDirectroute system will send email regarding the forgot password request.

AZDirectroute reserves the right to suspend unused accounts which has no calls in latest six months and balance is zero. Before suspending the account due to no fund and no traffic, AZDirectroute will send an email regarding the circumstance for account terminated/suspended, if you have no question and no suggestion within 1 week, AZDirectroute system will be suspend it automatically.

Yes, it is needed as soon as client/carrier would like to start Buy/Sell with AZDirectroute tetecom route trading portal, because so that client/carrier can manage origination/termination IP, route data, payments, balance, traffic statistics...

More addition, anytime client/carrier needs support, AZDirectroute can verify whom client/carryer is working with, and assist to right specified account

The control panel of the account is designed to use easily and friendly, client/carrier can know status of balance anytime, manage payments, view CDR...

With account opened, client/carrier can work for Buy/Sell with data managed perfectly, why not?.

AZDirectroute keeps your private information confidential, AZDirectroute doesn't share with any third party about your information, the informaion you shared with AZDirectroute is used internal communications and business purpose between you and AZDirectroute.

AZDirectroute makes you safe with your provided information data by encoding it with highest security 128 bit encryption standard, the data is treated as confidence and only be accessed by the onwer and AZDirectroute's authorized man.

Protocol: SIP(preferred) and H323

Codec: G729(preferred) and G723.1

Client is easy to upload money to his client balance, the client balance is used to pay for the route which carrier want to route to.

Login account, there are two options to top up money

Online payment via Paypal/CreditCard: Click menu Finance -> Client Balance, client should see the invoice paying has default amount $700, client can change this amount to custom value and at least $100 to pay for wholesale minute. When client checks out payment completed and if payer email id has been verified  already then AZDirectroute system will deposit immediately amount received to benecifiary account of that verified payer id. Otherwise, if payer email id is unverified, AZDirectroute system will hold this payment to status 'Pending', until client sends scanned documents (Passord, driver license..the document is confidential between client and AZDirectroute) to make sure the payment is placed by the owner of Paypal account, this policy is applied strictly to prevent frauds who are making payment from unauthorized/stolen Paypal account. This is one time verification, once it is done, email payer id will be verified and will top up automatically for the next payments.

Bank wire manual: It often takes 24-48 hours to complete, once bank wire payment was sent, client needs to submit payment tracking record, login account, click menu Finance -> Client Balance, click Upload Bank button, input amount sent and sender nam, then submit to create payment tracking record, so that  AZDirectroute can post received amount to the right account which submited payment tracking record.

Client should have a plan to top up payments so that traffic are terminated well without interruption due to payment problem.

To buy a route is also very easy. Login account, click menu Client Buy -> DirectRoute if client would like to buy Direct Route (a specified route with wholesale and competitive rate for large volume of minute); otherwise, click menu Client Buy -> AZRoute if client would like to buy AZRoute (International route, all countries with wholesale rate for uncommitted volume of minute). Client should see the rate and client TechPrefix there.

Click menu Finance -> Client Balance, and make sure client has sufficient money to pay for minute of the route which client would like to send traffic to. If low balance, AZDirectroute suggests client top up account before sending live traffic.

Client can send calls anytime to any available route which is listed in DirectRoute or AZRoute, without waiting for AZDirectroute opening route, as long as client has enough money in Client Balance to pay to the calls.

Click menu Origination Gateways, add your origination IP there.

Click menu Client Balance to check your money and make sure your client balance has sufficient balance before sending calls, of course if your balance around zero, Azdirectroute system will reject your coming calls. You can deposit money to your client balance via Paypal or Bank wire.

Send calls from client side which has the IP address added above, to AZDirectroute IP address. You should see and know AZDirectroute IP at menu Origination Gateway above. The call coming to AZDirectroute IP has to dialing format: [Client TechPrefix]+[CountryCode]+[RegionCode]+PhoneNumber. If the test failed, you can check error detail in menu Client Buy -> Calls Log to diagnostics the issue. If you can not verify the issue please contact support team online or email.

If a route which you would like to buy is unavailable or unpresentable in the DirectRoute/AZRoute list, please email or chat with AZDirectroute Sales Team for your order. If the rate of the route you are looking for is acceptable and negotiable with carriers then AZDirectroute will open route request to carriers and keep you posted about your order later until your order is matched with suitable carrier.

AZDirectroute applies policy strictly, AZDirectroute doesn't prepay to any size of carrier having either reference document or non reference document because it is high risk to AZDIrecroute if client doesn't buy or continue using the route or carrier's own problem...For the best, carrier gets money paid if there is minute used on the route. it is fair to both client and carrier.

AZDirectroute telecom route trading portal, a trusted & serious party, provides assured service to client and carrier, keep business stable on the transaction & payment secured. It means that client pays for real minutes used, and carrier also gets money paid by minutes used. AZDirectroute system manages minutes billed exactly on the rate agreed between client and carrier, make sure responsibility for parties, prevent frauds due to unpaid payment between client/carrier.

With AZDirectroute, carrier get money paid by minutes used on the route posted. The money is paid exactly what carrier is selling on the route posted for minutes used. Of course, once carrier has money in menu Finance -> Carrier Balance, carrier submits money withdraw request so that it will be proceeded in short time by AZDirectroute billing department.

Reference to section FAQ 'Payment & Fee' for details of withdraw method.

It takes only some minutes to post a route to sell. Carrier should make sure that the route is a direct route with good rate, non FAS, and good ASR ACD PDD statistics. The channels of the route should have high capacity and at least 1E1(32 channels).

Carrier should consider to offer the good rate to AZDirectroute, the good rate should be lower than the competitive rate in the maket for at least 3%, so that AZDirectroute has margin to maintain the route, efforts to find client for the route traffic, and is given commission transparently. Although AZDirectroute reserves the right to assign suitable rate in dealing with client but carrier should also give very goood rate so that the production rate for the route trade with client is more easier to fill up the channels of route as soon as possible. 

Login account, click menu Carrier Sell -> DirectRoute, if carrier would like to sell DirectRoute, and click menu Carrier Sell -> AZRoute, if carrier would like to sell AZRoute.

Before posting the route to sell in section DirectRoute/AZRoute, carrier click menu Profile -> 'Termination Gateways' to add carrier's termination IP address so that the route posted will be routed to it in the section DirectRoute/AZRoute. AZDirectroute suggests carrier to open either full credit or at least 10K USD so that calls can go fine without interruption due to credit issues.

Once route is posted new successfully, AZDirectroute system will make its status to 'PendingApproval'. Within 24 hours or sooner, AZDirectroute Sales team will approve the route if the route has good rate and call quality is tested OK.

If route becomes unavailable, carrier should change its status to 'Unavailable' to remove the route of the trading list, so that client doesn't take time to attempt the route. Once the route is back, carrier will change status to 'PendingForTesting' so that AZDirectroute will test and make it available again.

If you have any question, please don't hesitate to contact us.

Click menu Carrier Sell -> Carrier Balance to check the money paid for carrier's route if client sent the traffic on the route which you posted and was approved successfully. Don't worry about the credit assigned to AZDirectroute because anytime client uses the route, money is paid to carrier balance exactly in realtime. AZDirectroute manages and secures your payments. Once carrier balance has money then you withdraw it anytime you like to any carrier's beneficiary account including Paypal and international banking wire with the small fee, $1 per time for Paypal, and $25-$50 per time for international banking wire (depending on the country which bank account is resident). More addition, if carrier would like to buy or looking for other route from other members on the AZDirectroute telecom route trading portal, carrier can transfer the carrier balance to client balance and use it to pay for minutes on the route carrier is running.

AZDirectroute service is free for opening account, there is no hidden fee, no annual fee, no membership fee, no monthly fee.

AZDirectroute, a perfect telecom route trading environment, AZDirectroute reserves the right ot the rate which is result for negotiation with client and carrier.

If there is no special, AZDirectroute suggests billing 1/1 except Mexico 60/60

For dialer route, maybe there is another billing type: 6/6 or 30/6 or 1/1

AZDirectRoute does not accept any trading references to ask for prepayment/credit from seller/buyer. Trading reference can be faked and not sure for payments. Azdirectroute provides assured service, and payment must be controlled well between parties.

Which is payment method accepted to seller ?
To prevent voip frauds, AZDirectRoute does not make any prepayment to any seller because we have responsibility to refund for buyer's un-used traffic. If a buyer has calls on the route, the cost of them will be deducted from buyer account and then deposit to seller account. We make sure that the seller will get his money for real used traffic volume.
Seller can make withdraw request to send money from his trading account to his expected beneficiary bank account.

Client uploads payment:
AZDirectroute accepts Paypal, banking wire and credit card. Client can upload money by selecting the best lowest fee payment method which is able to send money to AZDirectroute beneficiary account. AZDirectroute doesn't apply any addional charge, except payment fee from third party.

Paypal MassPay: If client's Paypal account has money at the balance on Paypal Business Account Type, then client can send MassPay with $1 transaction fee with any amount size of payment. AZDirectroute suggests client to use this method to save third party fee (Paypal fee).

Paypal International or CreditCard: If you can't use MassPay, and you are only able to send with normal method, which has fee around 2-4% per transaction. It means that $100 is sent, AZDirectroute is only received $96

Banking Wire: If client can send via the bank, it is faster to upload money directly from client's bank to AZDirectroute's bank, it can take 24-48 hours to get deposit to client's beneficiary account at AZDirectroute telecom route trading portal. The wire fee by the bank can take $25-$50 per time. With live traffic and large payments, AZDirectroute suggest client to use this method.

To pay money online for uploading payment, login account, click menu Finance -> Client Balance, click button Upload Paypal/CreditCard then follow up to proceed the payment.

To pay by bank, client also submits Banking record for tracking, login account, click menu Finance -> Client Balance, click button Bank Wire, input amount of money and sender information. Once payment come, AZDirectroute will deposit to right beneficiary account.

Wire transfers will be posted immediately as soon as it comes the azdirectroute account. Buyer should have a plan ahead to make certain that the balance has enough fund to pay for calls.
 
AZDirectroute will deposit to client balance with amount received. so client should arrange the best payment method which has lowest third party fee.

Client/Carrier withdraws payment:
AZDirectroute accepts Paypal and banking wire in making payment to client/carrier's beneficiary account if Client/Carrier balance has available money.

Paypal MassPay: If client/carrier withdraws money to Paypal, AZDirectroute will send Paypal MassPay method, which has $1 per transaction fee.

Banking Wire: If client/carrier withdraw money to the bank, AZDirectroute's bank will charge $25 for US wire, and $50 for international wire.

Client/carrier can withdraw money to any beneficiary account type regardless it is either company type or personal type. With money withdraw request, what he does is provide details of full beneficiary information, then money will be sent to.

If client balance is reaching around Zero, calls are cut off immediately, so client should have good plan to top up money to keep traffic go stablely.

To prevent client balance going to negative, AZDirectroute system will reflect the avaialble money on the balance and concurrent channels number so that if client balance is small, then channels are also reduced. If client has live traffic, AZDirectroute suggests client keeps balance at good threshold amount to avoid channels limited due to the balance issue.

In case, client sends too many call channels which can cause traffic handling problem, congestion and effect to other clients, AZDirectroute will block client account temporarily until traffic are reduced to normal size.